- OUR POLICIES
Refund & Cancellation Policy
Transparency. Trust. Always.
At North Leaf Canada, we are committed to providing high quality educational and consulting services tailored to our clients’ goals. Please read our Refund and Cancellation Policy carefully before making any purchase or signing up for a membership.
1. Educational & Digital Services
All services provided by North Leaf Canada — including consultations, digital downloads, online courses, or document support — are non-refundable once delivered, accessed, or booked.
2.Final Sale for Digital Products
Due to the instant and intangible nature of digital products and educational services, all sales are final. Once a service is accessed or a session is completed, no refunds will be issued under any circumstance.
3.Missed Appointments
If a client misses a scheduled consultation without providing at least 12 hours' prior notice, the session will be marked as used, and no refund or rescheduling will be offered.
4.Memberships
Our memberships are billed on a monthly recurring basis. You can cancel anytime before the next billing cycle through your account. Failure to cancel before renewal means you consent to continue and no refund will be issued for late cancellations or unused time.
5.If You're Not Satisfied
We always aim for your satisfaction. If you are unhappy with a consultation or service, you may request a one-time free reschedule with a different advisor (based on availability). Please email us within 24 hours of the original session at: [email protected]
6.Loyalty & Returning Clients
We're grateful for our returning and loyal clients. If you've been with us for a while and did not get approved for any service, we may offer you a free one month membership as a courtesy Returning clients even after 10 years will always receive a discount on future services.If you refer a new client, you'll receive either a discount on your next service, or a cash reward (transferred directly to your PayPal account).
Important Notice
No Guarantee of Outcome
We receive hundreds of messages and requests every day, and during busy periods, this number can reach into the thousands. Because of this, responses to emails and WhatsApp messages may take some time.
We truly appreciate your patience. Every case matters to us, and our team takes the time to review each request carefully rather than rushing or submitting applications without proper attention.Members receive priority support, including faster response times and priority handling.If membership is not within your budget, you can still access some of our free services, including resume writing, cover letters, and consultations. Free requests are handled on a first come, first served basis and may require additional waiting time.
Our team currently consists of five people, and we are working hard to assist as many people as possible while maintaining the quality of our service.
Working Hours:Monday to Friday
9:00 AM to 4:00 PM, Canada time
Please consider the time difference between Canada and your country when contacting us.We are closed on weekends and public holidays. Messages are not answered during these times, including membership inquiries.
Thank you for your patience, understanding, and trust in our team.
A Golden Opportunity for Our Loyal Clients
We stand behind the work we do. If your first application submitted through us is refused, our professional service fee for your second application to any country will be completely waived. You will only be responsible for the applicable government and third party fees.If you prefer to challenge or appeal the refusal in the same country, our service fee for assisting with the appeal will also be waived, where an appeal or review process is available and applicable to your case.
Contact Us
For refund questions, membership concerns, or support:
Our team is here to assist you. We value your trust and look forward to supporting you on your journey.
